At Vantus Bio, we are committed to providing high-quality research compounds and excellent customer service. Due to the nature of our products, returns and refunds are handled under specific conditions outlined below.

Eligibility for Returns

Because our products are intended for research purposes only, we generally do not accept returns once an order has been shipped.

However, a return or replacement may be considered in the following situations:

  • The product arrived damaged during shipping
  •  The wrong item was shipped
  • The product packaging is defective or compromised

Customers must contact our support team within 48 hours of receiving the order to report any issues.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the incorrect product, please contact us as soon as possible. To help us resolve the issue quickly, customers may be asked to provide:

  •  Order number
  • Photos of the damaged product or packaging
  • A brief description of the issue

Once verified, we will arrange for a replacement or refund where appropriate.

Non-Returnable Items

For safety and quality reasons, the following items cannot be returned:

  • Opened or used products
  • Products that have been improperly stored o handled
  • Items returned without prior authorization

Refund Process

If a refund is approved, it will be processed using the original payment method whenever possible. Please allow several business days for the refund to appear in your account depending on your payment provider.

Order Cancellations

Orders may be cancelled only if they have not yet been processed or shipped. Once an order has been shipped, it cannot be cancelled.

Shipping Costs

Shipping costs are generally non-refundable unless the return is due to an error on our part, such as sending the wrong item.

Contact Us

If you have any questions regarding refunds or returns, please contact our customer support team through the contact page on our website. We are always happy to assist with resolving any concerns related to your order.